Legal
Terms of service
The contract between you (a business) and us when you use SoundMe.
1. Scope
These terms apply to all contracts between [Company name] (“we”) and customers about the SoundMe service. SoundMe is offered exclusively to businesses (Art. 2 Directive 2011/83/EU); by signing up you confirm that you act for your trade, business or profession. Consumer withdrawal rights therefore do not apply.
2. The service
SoundMe provides licensed background music through a web player, with the features of the chosen plan (for example the number of simultaneous streams, locations, day schedule, custom design) as described on the pricing page at the time of ordering.
3. Music licence
While your subscription is active you may play the music publicly in the business premises registered in your account (your locations), as background music. Not included: broadcasting, resale, copying or downloading tracks, use in advertising, film or online content, and events with an admission fee. A certificate in your account documents the licence for inspections.
4. Trial, prices and payment
Plans may start with a free trial; unless you cancel before it ends, the paid subscription starts automatically. Prices are in euro and exclude VAT. Subscriptions renew for the same period (monthly or yearly) and are charged in advance through our payment provider. If a payment fails, playback pauses until the payment succeeds.
5. Changing and cancelling
You can change your plan or cancel at any time in your account; a cancellation takes effect at the end of the paid period. We may end the contract with 30 days’ notice, or immediately for serious breach (e.g. unauthorised use of the music).
6. Your obligations
Keep your login details safe, give staff only the access they need, don’t share the player outside your locations, and don’t try to circumvent the stream limits of your plan.
7. Availability
We aim for high availability but cannot guarantee uninterrupted service; maintenance is announced where possible. The player keeps playing briefly through short connection losses.
8. Liability
We are liable without limitation for intent and gross negligence and for injury to life, body or health. For slight negligence we are liable only for breach of essential contractual obligations, limited to the foreseeable, typical damage and at most the fees paid in the 12 months before the damage occurred.
9. Data protection
See our Privacy policy. Where we process personal data on your behalf (e.g. your staff accounts), our Data processing agreement applies.
10. Final provisions
The law of the country of our registered office applies, excluding the UN Convention on Contracts for the International Sale of Goods. Place of jurisdiction is our registered office. Should a provision be invalid, the rest remains effective. Version of 25 September 2026.